How can I download the application?
You can go to the Google PlayStore or App Store and search for United We Care.
How can I register?
Open the application and click on Register or go to www.unitedwecare.ca and click on Get Started, then click on Register as Professional. You will be able to sign up by filling in your details. After filling in your details, you will be directed to the next page where you have to enter the One Time Password (OTP) to sign in. After this, you can set up your profile and explore the App/ Website.
Why are my bank details taken?
The bank details are taken to transfer your payments in the future. Be rest assured, your bank details are safe and confidential with us
In how much time will my profile get approved?
Your profile will be activated within 48 hours, provided there is no issue with your documents or any other information you have updated.
My profile is approved, how will I know?
You will get an email and message on your registered email address and mobile number respectively. You will also get a notification in the App.
I want to edit my profile, how can I do that?
To edit your profile, go to the More tab (if you are accessing the App)/ go to the Dashboard (if you are accessing the Website), click on My Profile and then click on Edit Profile. Now you can edit the details and then click on Save.
Once my availability is set, how can I change it in the future?
If at any point you want to change your available slots, log in to your account and click on Manage Schedules. Now you can do the below actions to edit your slots:
How will I come to know that I have an appointment?
You will get a confirmation email and message on your registered email address and mobile number respectively. You will also get a notification on the App for the same and you will be able to view your upcoming appointments in the My Appointments tab.
Where can I see my appointments?
To view your appointments, go to the Appointments tab and you will be able to see the details of all your scheduled appointments.
How will I connect with my client at the appointment time?
To connect with your client at the at the time of your appointment, please log in to your account and follow the below steps:
Please note, you have to initiate the call to connect with your client and you will be able to start your session at your scheduled time only.
Will I get a reminder before the appointment?
You will get a reminder email and a message on your registered email address and mobile number respectively. You will receive these reminders 24 hours before your appointment, as well as 1 hour before your appointment.
If a call drops in between, can I connect with the client again?
If a call gets disconnected, you can reconnect with your client in the same way in which you initiated the session. However, the client will also have an option to call you back from the App/ Website.
How can I document my interaction with the client or the case history?
You can log in to the App and add notes for your session with the client. You can either do this during your call by swiping up and clicking on Add Notes or you can do this after your session ends. For this, go to My Clients, swipe right on the client's name, click on About Client and then click on Add Notes.
Can my client see what I’m writing in the Notes?
The client cannot see the comments added by you in your notes.
How can I see my reviews and ratings given by the client?
To view your Reviews and ratings, go to the More tab and click on My Reviews & Ratings if you are accessing the app or go to the dashboard and click on My Reviews & Ratings if you are accessing the website.
Is my number shared with any Client?
No, your personal number is not shared with any client. The session calls take place only through the App/ Website.
Where can I see terms and conditions?
To view the Terms and Conditions, go the Home tab and click on the three dots on the top right corner (if you are accessing the App) or scroll down to the bottom (if you are accessing the Website) and then click on Terms & Conditions.
How will I get to know if my client has rescheduled/ cancelled a session?
You will get a confirmation email and message on your registered email address and mobile number respectively. In case of reschedule, you will be able to view your upcoming appointments in the Appointments tab.
How can I know more about my Clients?
To know more about your client, login to your account, go to the Home tab (if you are accessing the App)/ go to the Dashboard (if you are accessing the Website) and click on My Clients. Now you can swipe right on the specific client and click on About client or Session History.
Where can I see all my earnings?
To view your earnings/ payment details, go to the More tab (if you are accessing the App) or go to the Dashboard (if you are accessing the Website) and click on My Earnings. Here you will be able to see all your earnings date wise.
How will I get paid for my sessions?
Your payments will be transferred to your bank account, details of which you have submitted while registering on the App/ Website.
How can I view the Notes added by me?
To view the notes added by you for any client, go to the specific client profile (go to My Clients, swipe right on the client's name & click on About Client) for whom you want to view the notes and click on Notes. Now, click on the specific note and you will be able to view the notes added by your previously.
How can I check my assigned worksheets and responses?
To check your assigned worksheets and their responses, go to More tab and click on Assigned Worksheet. Now, click on the specific assigned worksheet for which you want to check if the client has completed the worksheet and to view the responses (if completed).
How can I assign a worksheet to my client?
You can log in to the App and assign worksheet(s) to your client. You can either do this during your call by swiping up and clicking on Suggest New or you can do this after your session ends. For this, go to My Clients, swipe right on the client's name, click on About Client and then click on Suggest New.
How can I create a worksheet template?
To create a worksheet template, go to the More tab on the app and click on My Worksheet Template. Now click on Create, fill in all the fields and click on Save as Template. You can assign this worksheet to multiple clients on the app.
My name is Stella.
I am your Mental Health virtual assistant